How to arrive
Welcome to
Welcome toBilocale nel centro di Portoferraio
Hoping that your trip was pleasant and that you enjoyed your stay, we warmly welcome you and remind you that we are at your disposal! Below you will find some information that could be useful during your stay and some simple rules to follow for a correct and nice stay.
- Useful information
- Normally the utilities are connected. Hot water is generated by the boiler that you find in the bathroom.
- The shutters must always be well fixed, if the wind rises they are dangerous and they flap.
- The water shut-off is under the sink in the kitchen
- Electicity: before entering the house, before going up the stairs, you will find a door with the general of the house inside,
- Gas: inside the house, in the kitchen, you will find the bottle of gas.
- We ask you not to take a shower with your legs full of sand or algae and not to throw anything other than toilet paper into the toilet. The drains clog easily. If they clog, please contact our assistance.
Useful Info
Discover our tips for an unforgettable holiday. Recommended by GoElba!
Regulation
Our penalties
Kitchenette: we kindly ask you to leave the kitchenette clean and tidy, otherwise we will apply a penalty of 30,00 € which will be retained from the security deposit.
Waste: we kindly ask you to differentiate and throw away all waste daily according to the calendar provided to you, if there are any leftovers we ask you to dispose of them at the collection points of the Esa company (you will be provided with the calendar with the locations); otherwise we will apply a penalty of 50,00 € that will be retained from the security deposit.
Property cleaning: if any problems are found with the cleaning of the property, it is mandatory to report it immediately upon delivery of the property, we will take care of sending the cleaner again, we will not be able to reimburse cleaning reported on the day of check-out, or in the days following the day of arrival.
Keys: at check-in a set of keys will be given to customers, in case they are damaged or lost we will apply a penalty of between 50,00 and 100,00 € (depending on the type of key or lock) which will be retained from the security deposit.
The perfect guest..
- Throws away your rubbish yourself following the recycling calendar (which you can find on the following pages) and do not throw any type of waste into the toilet.
- Remembers that check-out is at 09:00.
- Upon departure, leave the furniture arrangement unchanged and return the property (including the kitchenette) reasonably tidy.
- Remembers that you have a maximum of 24 hours to submit any complaints.
- Respects silence during the night hours and early afternoon.
- Takes care of the residence and the objects.
- When he goes out, he remembers to turn off the lights, TV and air conditioning.
- Any awnings or umbrellas must be closed at check-out, even if it is windy during your stay.
Did you know that….
- On the island, water is a scarce and precious resource, to be used without waste.
- It is preferable to use running water only for personal hygiene and for cooking, because, although it is drinkable, its taste is not pleasant.
- You are surrounded by beauty! You are in one of the most important marine and natural parks in Italy…look beyond the beaches and enjoy the show!
- You will find a lot of information on our blog : https://www.goelba.com/blog/
ASSISTANCE
Contatti
If you don’t have a dedicated support number, you can contact our agency.
Important: the assistance numbers must be used only in case of urgent and important communications, any problems or faults relating to the apartment must be reported to our Staff.
active every day from 9 am to 1 pm and from 3 pm to 7 pm
alternatively by mobile phone only for emergencies from 8 pm to 11 pm
It is not possible to make reports via Whatsapp, as the mobile phone has a call forwarding, consequently the assistance is to be understood as telephone only.
and/or by email to
Extra services
- Ferry ticket office with discounted prices
- E-bike rental with partner site
- Direct rental of 125 scooters
- Car and van rental
Numeri utili
- 1113. State Police
- 115. Firefighters
- 112. Policemen
- 117. Financial police
- 1530. Coast guard
- Municipal police: Portoferraio +39 0565937252; Porto Azzurro 0565921633; Marina di Campo +39 0565901163; Capoliveri +39 0565935200; Rio Marina +39 0565925532
- Hospital of Portoferraio: +39 0565926111
- Portoferraio Bus Station: only toll free 800142424
WASTE SORTING
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